At Hours Power, we’re committed to your satisfaction. If for any reason you’re not happy with your purchase, we’re here to help—while following fair and transparent guidelines.

 

1. Eligibility for Returns

• Only sealed, unused, and unopened products are eligible for return.
• Returns must be initiated within 7 days of receiving the product.
• Items that are opened, tampered with, or damaged due to misuse are not eligible.
• Refunds are not available for Cash on Delivery (COD) orders unless the item was received damaged or incorrect.

 

2. Return Conditions

We accept returns only under the following conditions:

• You received the wrong product.
• The item was damaged during shipping.
• The product is expired (rare, as we ship only fresh inventory).

To be eligible, items must be unused and in original packaging.

 

3. How to Request a Return

Email us at 📧 support@hourspower.com with:

• Your Order ID
• Product name
• Reason for return
• Clear photos of the item (in case of damage or wrong item)

Our support team will respond within 24–48 hours with next steps.

 

4. Refund Process

• Once we receive and inspect the returned product, we’ll notify you via email.
• If the return is approved, the refund will be processed to your original payment method within 5–7 business days.
• For COD orders, if eligible, a replacement will be offered instead of a refund.

 

5. Return Shipping

• If the return is due to our error (damaged or incorrect item), we cover the shipping.
• In all other cases (like change of mind), the customer bears the shipping cost.

 

6. Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Free gifts or promotional items
• Products returned after 7 days
• Orders without a valid proof of purchase

 

7. Contact Us

For any questions or concerns related to returns or refunds:

📧 Email: support@hourspower.com
 

We’re here to ensure your wellness journey with Hours Power is smooth and worry-free.